Automatizace procesů v datových centrech Martin Diviš, CSE, Cisco Systems, mdivis@cisco.com

Transkript

2 Proč automatizace Zpřístupnění služeb koncovým uživatelům Cisco IT, samoobsluha a automatizace Automatizace procesů v datovém centru Cisco CIAC Starter Edition Shrnutí 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 2

3 Změnová řízení 78% výpadků je způsobeno chybnou konfigurací Znalosti prostředí v hlavách jednotlivců, zejména různé závislosti Change management založen na znalostech jednotlivců IT by rádo automatické vyhodnocení a mapování závislostí Dnešní praxe manuálně náročná práce mezi různými týmy Potíže s nasazováním nových technologií SOA & virtualizace mění zaběhlé modely správy IT postrádá nástroje na dokumentaci a řízení svých nabízených služeb Náklady na změnová řízení Změnová řízení představují >60% nákladů na provoz datových center Požadavky na compliance Pouze 1 z 10 společností je schopná efektivně měřit soulad s pravidly Potřebujeme Procesně řízené datové centrum a IT nástroje, automatizované procesy, definované manuální postupy Průhlednost nákladů Source: EMC IT Operations Intelligence (formerly Smarts) 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 3

4 Capex vs. Opex 30% vs. 70% Opex 60% in environment management -> 42% of TCO Hlavní směry realizace úspor Samoobslužný provoz Automatizace procesů Source - VMware 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 4

5 Cloud computing je model, který umožňuje všeobecně a pohodlně dostupný přístup po síti ke sdíleným kapacitám konfigurovatelných výpočetních zdrojů (jako sítím, serverům, datovým úložištím, aplikacím a službám), které mohou být rychle zprovozněny a zpřístupněny s minimálními nároky na správu nebo na komunikaci s poskytovatelem služby. Tento cloudový model má pět povinných charakteristik, tři servisní modely a čtyři modely nasazení Cisco and/or its affiliates. All rights reserved. Cisco Public 5

6 5 povinných charakteristik On-demand self-service Uživatel si pořizuje samostatně výpočetní prostředky, jako jsou servery a datová úložiště, podle svých potřeb automatizovaně bez nutnosti interakce s lidskou obsluhou poskytovatele služby. Přístup prostřednictvím sítě Portál Měřená služba Sdružování zdrojů do poolů Rychlá elasticita Automatizace, procesy 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 6

8 Desktop Virtualization Cisco AS Citrix XenDesktop, VMware View Service Catalog and Self-Service Portal Cisco Cloud Portal Service Assurance Billing Zenoss, Watch4net, Nimsoft Metratech, Zuora, Aria, Astel Cisco Process Orchestrator Mediation Showback / Chargeback Comptel, Nimsoft CloudCruser, Apptio Security and Compliance nsolution, Hytrust App Config and Delivery Server Network Virtualization Storage CMDB BMC, CA, IBM, HP, Servicenow rpath Puppet CFEngine Cisco Server Provision Network Services Manager VMWare Microsoft Citrix EMC NetApp HDS Dashboard & Reporting ITIL Workflow Apptio (or native portlets) BMC, CA, IBM, HP, Servicenow 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 8

9 Self-Service Standardized Portál IT IT Storefront Offerings Verifikace nabídky a požadavků Definice nabídky Chargeback Nebo Showback Architecture & IT Management Samoobsluha Schvalování a řízení Policies & Governance Developers Orchestrace dodávky Reportování výsledků Lifecycle Management Automatizace a koordinace procesů Network 10 Storage Security Ops DR 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 10

10 Infrastruktura Výpočetní prostředky x86, RISC Virtuální počítače servery, desktopy Datová úložiště Replikace, DR Backup Síťová infrastruktura Ethernet SAN Bezpečnost Aplikační dostupnost/škálovatelnost Software Operační systémy Instalace / konfigurace Patch management Správa uživatelů Middleware Aplikační servery Databázové systémy Message bus Aplikace , sjednocené komunikace Obchodní systémy Cisco and/or its affiliates. All rights reserved. Cisco Public 11

12 No Code Setup Adapter Toolbox Drag and Drop Activities Automation Summary Report (next screen) Approvals and Human Interface Drag and Drop Logic 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 13

17 Nabídka služeb Vytváření smluv Nastavení očekávání Forecast Správná nabídka v souladu s obchodní strategií PORTFOLIO Management DEMAND Management Správa rozpočtu Ekonomika služby Lidská řeč Jedna aplikace pro všechno Samoobsluha Orchestrace REQUEST Management Service Catalogue LIFECYCLE Management Monitoring a správa poskytovaných služeb Zotavení se z chyb u služeb Správa od kolébky do hrobu Optimalizace dodání služby 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 18

20 System Technology Services in PROD Supporting Org ISM Service Catalog {home-grown} Virtual Environment, Anyconnect VPN, SSL Certificate, WebEx Connect, Calling Card, Home Internet Access, Meeting Place, Conf Webex, CUPC, Anti-Spam EMAN Client Services {home-grown} Global efax, Wireless Text Messaging (epage), Mobile Voice/Mail/Datacard etc. SMP (OESE) SMP (OESE) Onramp {home-grown} (account request services) SMP (OESE) PSOM {home-grown} CDC/CDE, CEP Portal, Certificate Mgmt, Documentum, JMS Messaging, Business Intelligence, Business Process Mgmt, WSG etc ATS (OESE) CCP {home-grown} DB Schema Service,?? ATS (OESE) CITEIS Gen 2 Cisco newscale IaaS Services NDCS Softracker {home-grown} (application download request services) Client Services (C&C) ETMS (Emerging technology mgmt system) {home-grown} Telepresence, Tandberg,?? ETG (C&C) SDC {home-grown} powered by NMTG- XMP Cisco Services? CITS SOA Service Catalog {home-grown} powered by NMTG- XMP (SOA web services) SOA Enablement (CSSD) Note partial, representative but not comprehensive list 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 22

21 Framework pro poskytování IaaS od Cisco IT jako interní služba Architect it Architect it Design it Design it Where can we put it? Procure it Kam to můžeme dát? Objednat Install it Manuální proces Configure it Secure it CITEIS Is it ready? Automatizace Samoobsluha On-demand Instalovat Nakonfigurovat Zabezpečit Is it ready? Před CITEIS Po CITEIS Orientace na VM Ruční zprovoznění Obtížně kontrolovatelné vytížení Vysoké náklady na zprovoznění a provoz Dluhý čas zavádění Risk chybné konfigurace Orientace na službu Samoobsluha, automatizace Elasticita (capacity-on-demand) Nižší cena zprovoznění a provozu Rychlé zavedení Vyšší dostupnost a spolehlivost 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 23

22 (CITEIS) Integrované produkty a služby Služby CITEIS vyžadují integraci následujících produktů a funkcí CITEIS CITEIS Extension UCS Nexus 7000 ACE GSS MDS NAS Storage SAN Storage Catalyst 6500 Hardware Software Process Nexus 1000v Global UCS Manager Virtual Security Gateway (VSG) Service Catalog EMAN VMware ESX Windows Server Linux Zprovoznění Validace požadavků Správa životního cyklu Správa konfigurací a majetku Discovery a audit Přenos funkčních celků Externí nabídka Sdílený hybridní model 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 24

23 Rychlost, snížené náklady, produktivita Compute TCO ($/Qtr/OS instance) $4,000 $3,500 $3,000 Virtualizace> Unified Computing > Cloud TCO Fyzický server $2,500 $2,000 $1,500 TCO VM $1,000 $500 $0 Legacy (rackmount); all physical Legacy; medium virtualization (54%) Current state; 46/54% Legacy/UCS; 75% Virtualized Target state; 100% UCS/Cloud; 80% virtualization Čas dodání 6-8 týdnů (ručně) 2-3 týdnů (ručně) 15 min VM (2-9 dnye2e) 15 minut (samoobsluha) 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 25 Updated: Q2FY11

26 IT-as-a-Service Vyžaduje nový přístup ke správě Automation Intelligence Flexibility Policy-Based Výpočetní kapacita Samoobslužný portál a orchestrace Správa zdrojů infrastruktury Compute Policy-Based Síťové prostředí On-Demand, Self-Service zprovoznění IT zdrojů Policy-Based, Model- Driven snižuje TCO Snadné na použití, rychle dodaná přidaná hodnota Network Storage Optimalizováno pro Cisco zařízení, doplněk k existujícím IT systémům a nástrojům Cisco and/or its affiliates. All rights reserved. Cisco Public 29

27 Introducing Snadno použitelný samo-obslužný a administrační portál Objednávky VM a fyzických serverů s automatickým zprovozněním Cloud Management and Automation Software for Cisco UCS 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 30

28 Cisco Intelligent Automation for Cloud Přednastavený portál včetně obsahu a pracovních postupů Poskytování Computeas-a- Service na Cisco UCS Samoobsluha pro vytváření virtuálních a fyzických strojů Správa zdojů a jejich spotřeby s kontrolou životních cyklů Rozšiřitelnost vlastními silami a možnost upgrade na vyšší edice 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 31

29 Cisco ATP Partners, Ecosystem Partners nebo Cisco AS Wk -2 Wk -1 Wk 1 Wk 2 Wk 3 Wk 4 Wk 5+ Zahrnuje: Plánování a projektové řízení Validace předpokladů (prostředí je připravené - Cisco UCS a vcenter) Instalace Konfigurace Školení administrátorů Tesování a validace Asistence při přechodu do produkce Standardní služba Planning Strategy and Planning *Kickoff* Design Implementation Validation Deployment *Go-Live* DRAFT/SUBJECT TO CHANGE/NOT TO BE FURTHER DISTRIBUTED 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 33

30 Orchestrace VDI - přehled NS DB CCP Cloud Governor DB CPO TAP Adapters Microsoft XenDesktop VMware View vcenter Active Directory Exchange PVS DDC View Manager ESX Hosts 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 35

31 1 Service Request Cisco Service Portal vcenter Microsoft Active Directory XML Request 2 VMware Adapter 4 3 AD Adapter 6 Power Shell XenDesktop DDC Power Shell Cisco Process Orchestrator 5 XenDesktop PVS 4 AXL SOAP Cisco Unified Call Manager 4 Powershell Microsoft Exchange 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 36

32 VDI Portal Konzument služby Poskytovatel Koncový uživatel VDI Admin Cloud Admin Vytvořit virtuální desktop Smazat virtuální desktop Nasadit aplikaci Vytvořit Desktop Pool Smazat Desktop Pool Přiřadit uživatele k poolu Odstranit uživatele z poolu Modifikovat balíček aplikace Organization onboarding Organization offboarding 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 37

33 SAP IT Process Automation by Cisco

34 SAP NetWeaver The changing SAP landscape Increased SAP Landscape Integration Business Networks No. of users User Experience Enterprise Service Respository Web Sphere.NET SCM CRM SAP ERP PLM SRM Spread Sheet SAP EP 7.0 SAP EP 6.0 ISV Solution Home Grown Non-SAP Apps Siebel SAP XI SAP CRM SAP BW Manugistics Outlook Legacy System SAP R/3 Manguistics Legacy System External Web Peoplesoft HR Documentum SAP R/ SAP AG. All rights reserved. 39

35 Where s the IT challenge? 60% of all SAP applications have peak operations 78% of all SAP customers face continuous changes in their landscape SAP footprint expands over time Downtime is costly 2012 SAP AG. All rights reserved. 40

36 Where s the business challenge Meet increasing service demand while stretching IT budgets Eliminate isolated processes and institute overall governance Access changing business contexts and prioritize responses Resolve systematic operational issues that repeatedly cause unplanned downtime 2012 SAP AG. All rights reserved. 41

37 Total Cost of Ownership Why IT process automation? ROI and Cost Savings for IT Process Automation Without IT Process Automation With IT Process Automation Knowledge in documents IT Process Automation Lifecycle Integration & Standardization Knowledge in executable process models Setup Blueprint Configuration Test Training Continuous Ivestment Upgrade Projects 2012 SAP AG. All rights reserved. 42

38 Mapping business and technical operational processes Business Process Modeling Transaction SAP Process Step SAP Component Technical Process Modeling Knowledge Templates Manual Execution Automated IT Processes (SAP and Non- SAP) Automated Technical Operational Processes SAP Basis Application Optimization Database, Storage and Network IT Landscape Activities 2012 SAP AG. All rights reserved. 43

39 SAP IT Process Automation Automation options for SAP solutions IT Process Automation Options SAP Predefined and Configured Content Over 300+ process flows Option for incident response Option for IT task automation Option for SAP NetWeaver BW and SAP NetWeaver BW Accelerator SAP NetWeaver Landscape Virtualization Management Option for SAP Solution Manager Option for SAP HANA For end-to-end system copy and refresh IT Landscape Process Activities + Adapters IT Process Automation Client, Database & Server Included Optional Optional currently in rampup 2012 SAP AG. All rights reserved. 44

40 SAP IT Process Automation by Cisco Key features Unified Incident Response automate and integrate the whole incident response process Model IT Corrective Actions model resolution schemes or resolve issues using predefined methods of support for operational processes Advanced IT Process Reporting enforce compliance with regulations essential for managing IT operational processes in line with Run SAP and ITIL best practices Visual configuration environment create reusable flows and build in human input and governance checkpoints using drag-and-drop techniques that reduce the need for scripting 2012 SAP AG. All rights reserved. 45

41 SAP IT Process Automation by Cisco Return On Investment (ROI) Value Point Before Automation With Automation ROI Incident Resolution High alert volume Blame storm Centralized IT knowledge Empowered operations 50% - 90% lower MTTR 75% knowledge transfer improvement Administrative & Quality Checks High risk Lacks process consistency All manual activities 90+% of alerts and 80+% of compliance tasks automated 70% automated administrative and operational tasks Downtime Unplanned downtime and high # of escalations Reduce Escalations Integrate with Run SAP operations and procedures 50%-90% lower MTTR TCO reduction 2012 SAP AG. All rights reserved. 46

42 Integrace s dalšími hypervisory Integrace s resource-managery (vcd, OpenStack) Integrace s FlexPod systémem Multitenancy Ready-made cloud pro enterprise a SP prostředí 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 47

43 Automatizace a orchestrace pro IT-as-a-Service Cisco Intelligent Automation for Cloud Today API Today Cisco Unified Computing System Manager Q4CY12 Cisco Network Services Manager API Compute Network Storage Unified Management Partner Ecosystem 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 48

44 Co přináší Network Services Manager? Templates & Scripts Models & Abstractions Service Module Service Module Service Module Service Module Abstracted Business Model Manual Scripting Manual Scripting Manual Scripting Manual Scripting Manual Scripting NSM Manual Configuration Templates Manual Configuration Templates Manual Configuration Templates Abstracted Cloud Operational Model Abstracted Service/Topology Model Compute Storage Network Cloud Technology Pod/Block Compute Storage Network Compute Storage Network Cloud Technology Pod/Block Compute Storage Network Cloud Setup Time: Weeks-Months Výsledek: Satický a neflexibilní Cloud Setup Time: Hours-Days Výsledek: Dynamický 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 49

45 Bronze Load Balancing 1 VLAN Silver Multiple VLANs SLB and SSL Offload System Configuration Platinum Multiple VLANs VPN Offload Firewall SLB and SSL Offload System Configuration Virtual Firewall and Private VLANs Virtual Firewall and Private VLANs Virtual Firewall and Private VLANs Shared VMFS and No Data Protection Dedicated VMFS and DP Through Snapshots Dedicated VMFS, 100% DP, and Cloning 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 50

46 Automatizace a samoobslužnost -> vyšší spolehlivost, nižší TCO, procesy Komplexní automatizace pomocí Cisco Enterprise Orchestrator Portál, portál, portál CIAC Starter Edition Různé způsoby využití 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 52

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50 Accounts? What they bought? Cloud Portal UCS vblk Flex SW only What are they solving for? Key learnings Public Cloud Public Cloud Public Cloud Private Cloud Private Cloud Private Cloud Govt Cloud Public cloud Govt Cloud Private Cloud Public Cloud Private Cloud 1. Differentiation: CIAC really paces the competition around flexibility and ease of use. The ability of customers to get the cloud they envision is key in winning opportunities. 2. CIAC and HW Pull through: Multiple deals shows the great opportunity to further increase the differentiation and stickyness of SW & HW better together 3. Offers: CIAC is being purchased to focus on IaaS clouds (private and public), VDI can be huge, need to productize 4. Services: Current mid to large AS engagements suggest need to invest to productize solutions around the starter edition, vblock and Flexpod, and VMDC architectures 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 57

51 Core Platform: Spring Release Winter Release Portal CC&WP 9.3 SP1,SP2 CC&WP 10.0 Scheduler Orchestrator TES CPO 2.3 TES 6.1 CPO CPO J Provisioner CSP 6.5 CSP 6.4 Q4 CY 11 Q1 CY12 Q2 CY12 Q3 CY12 Q4 CY2012 CIAC Solutions: CIAC Starter Edition 3.0 CIAC Starter Edition 3.1/4.0 Cisco IA for Cloud CIAC Enterprise Edition EOS CIAC Enterprise Edition 3.1/4.0 Advanced Networking 3.0 (plug-in) Advanced Storage NetApp 3.0 (plug-in) Advanced Storage EMC 3.1/4.0 (plug-in) CIAC POD Manager 3.0 Cisco IA for Compute Cisco IA for Compute EOS EE 3.0 VMDC DIG 1.0 EE 3.0 VMDC DIG Cisco and/or its affiliates. All rights reserved. Cisco Public 58

58 For larger statements and quotes, use this slide layout to format the long references in all of your presentations. Source Name Placement 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 65

59 This is an example of a bullet slide This is where all the second level information goes Here is another bullet point Hyperlink: First level bullets are 22 point and use a bullet point Second level bullets are18 pts in size It s important to keep consistency Use Cisco highlight color when emphasizing words, do not italicize 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 66

60 This is an example of a bullet slide that uses more content than the standard bullet slide will allow This is where all the second level information is placed if you choose to have an outline Here is another bullet point First level bullets are 18 point and use an actual bullet point Second level bullets are 14 pts in size It s important to keep consistency If you are using this type of slide in your presentation, you are probably creating a document that should be printed and passed out to your audience This is an example of a bullet slide that uses more content than the standard bullet slide will allow This is where all the second level information is placed if you choose to have an outline Here is another bullet point First level bullets are 18 point and use an actual bullet point Second level bullets are 14 pts in size It s important to keep consistency If you are using this type of slide in your presentation, you are probably creating a document that should be printed and passed out to your audience 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 67

61 Manually change font color for a gradient effect Simple text goes here and can wrap to accommodate more lines of information Simple text goes here and can wrap to accommodate more lines of information 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 68

62 You can use two column grid for laying out slides with more than one message Two columns can also be used when comparing two sets of data or information Text color can be manually changed to different shades of color to mimic the gradient effect You can use two column grid for laying out slides with more than one message Two columns can also be used when comparing two sets of data or information Left and right columns can be different colors 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 69

63 Sample text placed here to see how each level of information will be displayed in the final template If you want to colorize the text, you can select a new color from the palette to fill it with Sample text placed here to see how each level of information will be displayed in the final template If you want to colorize the text, you can select a new color from the palette to fill it with Sample text placed here to see how each level of information will be displayed in the final template If you want to colorize the text, you can select a new color from the palette to fill it with 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 70

64 This is an example of a bullet slide with a pull quote This is where all the second level information goes This is another bullet point First level bullets are 22 point and use a bullet point Second level bullets are 18 pts in size It s important to keep consistency Source Information 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 71

65 Callout This is body text that can further describe this infographic Callout This is body text that can further describe this infographic Callout This is body text that can further describe this infographic 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 72

67 Insert a new slide and apply the Title and Chart layout Click the Insert Chart icon, which will bring up a new window On the left, choose Templates, this will show all the chart templates saved on your computer Hold your mouse over the icons to see the title, and select the appropriate one Select ok and this will insert your chart Edit data as needed 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 74

69 Series 1 Series 2 Series 3 Series 4 Series 5 Series 6 Series Category 1 Category 2 Category 3 Category 4 Source information is set at 12 points Cisco and/or its affiliates. All rights reserved. Cisco Public 76

70 Series 1 Series 2 Series 3 Series 4 Series 5 Series 6 Series Category 1 Category 2 Category 3 Category 4 Source information is set at 12 points Cisco and/or its affiliates. All rights reserved. Cisco Public 77

74 Copy your presentation and your video to the root directory of your computer (C:\); this ensures that the path to the linked video is the shortest possible so that PowerPoint can remember it Open the PowerPoint file Insert the video: Insert/Movie/Movie from File. Navigate to the file in your root directory and choose Ok. (*Note: PowerPoint can only insert these types of files: wmv,.avi,.mpeg) Choose whether to have the video play automatically or when clicked Your video will now be inserted Right click in the gray area outside the slide and choose Reset Slide Save and close your PowerPoint file Zip the presentation and video file into a zip file Send that file to the intended recipient Recipient will unzip the files (does not have to be at the root level of their computer). When they open the PowerPoint file, the video should be intact and play correctly 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 81

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77 Click the photo icon in the middle of the photo placeholder Navigate to your image and select If you are not happy with how the image looks, resize and crop as needed Use the transparent white box behind the image placeholder as a guide for cropping and resizing your image 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 84

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87 The following slides are provided for ending your presentation Pick from one of the four closing slides to signify the end of your presentation 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 94

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