Martin Chalupnik Advisory Product Specialist 10 May 2011 Jak připravit IBM System x server pro zákazníka
IBM Presentation Template Full Version Agenda: IBM Support Portal IBM Bootable Media Creator IBM ServerGuide IBM UpdateXpress IBM Advanced Settings Utility Eskalace na IBM Support ECuRep Dynamic System Analysis 2
Před tím, než předáme server zákazníkovi HW instalace - Installation and User s Guide - Problem Determination and Service Guide Update FW/Device Driver - Bootable Media Creator - UpdateXpress - OS update balíčky Konfigurace - Redbooks.ibm.com 3
IBM Presentation Template Full Version IBM Support Portal www-947.ibm.com/support/entry/portal Source: IBM Support Portal 4
IBM Support Portal www-947.ibm.com/support/entry/portal 5
IBM Presentation Template Full Version IBM Support Portal Fix Central Source: IBM Support Portal 6
IBM Bootable Media Creator Document ID: TOOL-BOMC aplikace firmware balíčků preboot diagnostika ServerGuide CD pro Microsoft Windows Latest vs. UpdateXpress packs 7
IBM ServerGuide Document ID: SERV-GUIDE Bootovaci CD, které Vás provede instalací OS Prvotní konfigurace serveru (RAID) Instalace korektních ovladačů pro OS Podporované OS (32/64 bit): - Microsoft Windows 2003/2003 R2 (Enterprise, Standard, Web and DataCenter UV) - Microsoft Small Business Server 2003/2003 R2 (Standard/Premium Edition) - Microsoft Windows 2008 (Enterprise, Standard, Web and DataCenter) - Microsoft Windows 2003/2003 R2 (Enterprise, Standard, and DataCenter UV) - Microsoft Windows 2008 (Enterprise, Standard, DataCenter, Essential Business Server, Small Business Server and HPC Edition) - Microsoft Windows Server 2008 R2 (Enterprise, Standard, Web, DataCenter, and HPC Edition) Podporované jazyky: - English, French, Italian, German, Spanish and Japanese 8
IBM UpdateXpress Document ID: SERV-XPRESS Firmware balíčky Device driver balíčky UXSP - Online balíček firmware/device driverů testovaná kombinace pro integraci Installer Libraries 9
IBM Advanced Settings Utility Document ID: TOOL-ASU Nastavení parametru FW pomoci ASU CLI - Vzdáleně přes IMM - Z OS serveru Podpora různých OS (DOS, Linux, Solaris, Windows (PE)) Podpora uefi/bios, RSA/RSAII, BMC/IMM RDCLI součástí ASU od verze 3.60 ASU podporuje skriptování 10
IBM Presentation Template Full Version Eskalace problemu na IBM Support 24x7 Hot Line +420-272-13-1316 Základní Informace - Call Entry: VPD (MT/SN), Customer Info (Jméno, Adresa, kontakt atd.) -> RCMS call Typ smlouvy (CRS, ServicePack, Warranty) Popis problému Příslušné logy (DSA, All Support Data, SupportShow etc.) Základní informace - Front Office: CRS/ServicePack = nejvyšší priorita!!! System je kompatibilní (ServerProven/SSIC) IBM a nepodporované OS??? System je up-to-date (FWs/OS device drivers) DSA ftp, EMEA Centralized Customer Data Repository (ECuRep) 11
ECuRep View ECuRep link: www.ecurep.ibm.com / ftp.ecurep.ibm.com 12
IBM Presentation Template Full Version DSA Dynamic System Analysis Document ID: SERV-DSA DSA preboot/portable/installable Windows/Linux/VMware System configuration Installed applications and hot fixes Device drivers and system services Network interfaces and settings Performance data and running process details Hardware inventory, including PCI information Vital product data and firmware information SCSI device sense data ServeRAID configuration Application, system, security, ServeRAID, and service processor system event logs Additionally, DSA creates a merged log that allows users to easily identify cause-and-effect relationships from different log sources in the system. 13
Questions? 14